Deposits on portrait slots are non-refundable. If clients wish to cancel prior to starting, the deposit is kept to cover admin costs. If, however, I should cancel your slot, deposits will be refunded in full. Final payments are to be made 7 days prior to starting on your portrait. If you opt to pay in instalments, the last instalment needs to be made 7 days prior to starting. With a turnaround of roughly 10 weeks per portrait ordered.
If for any reason you are unhappy with your portrait prior to me sending it, please let me know within 7 days of receipt of the final image. 2 adjustments can be made free of charge. Any additional adjustments will be charged at my hourly rate of £14.50. If you are still unhappy with the portraits after adjustments have been made, a maximum of a 50% refund will be offered.
Once you have received your portrait, you have 7 days to notify me of any problems. If 7 days have passed and I have not heard from you, I will assume you are happy with your portrait and no further action is needed. here is no refund portraits once they arrive unless they arrive damaged or are returned to me for resale.
Should you wish to cancel your portrait whilst it is in the process of being drawn, only 20% of the final value will be refunded. This is to cover admin costs and expenses accrued.
I reserve the right to use the finished, scanned drawing on any products (prints, calendars, cards etc) and for any promotional means, unless otherwise stated or outlined, once the transaction has been completed.
Collection of information -
I do not collect any personal information about you, except when you provide it to me. When you place your order on the website www.fineartbyalice.com, the information I collect about you will be provided to me via Squarespace when you checkout and confirm your details, so that I can fulfil your order. This will include confining your name, address, Card payments are via stripe or Paypal.
Bank details - Although you can pay via card on my website I do not see any of your bank details other than your name which is also supplied with your address. All card payments are processed via Stripe who have their own privacy polices and security.
Paypal - If you checkout on the website via Paypal, or pay an invoice via paypal, your email address, name and address are also collected. These details are stored within Paypal, which I can check before posting your order. Paypal has their own privacy polices and security.
Thankyou for your custom.